| TRAFALGAR TAKES THE WAIT OUT OF CHECK-IN | |||
| April 18, 2007 | |||
New Express
Online Service Eliminates Hassle, Enhances Service
The company’s new hassle-free online Express Check-In service takes just 10 minutes and is designed to give travellers a more personalized on-tour experience. “This unique facility will allow clients to avoid having to fill in multiple forms on the first day of their tour, thereby allowing them the opportunity to enjoy their trip from the very moment they arrive,” says Trafalgar president Cheryl Gregory. The forms can be filled out from the comfort of the home or office, or even with a travel agent when clients come to collect their documentation. All clients need do is complete a simple form that provides all essential information. Express Check-In also makes it simple for Trafalgar to give a better and more customized service to clients while on tour, says Gregory. “Trafalgar's Tour Directors will now proactively be able to evaluate various clients’ needs and preferences in advance and thereby begin to adjust their tour accordingly, providing a customization level not previously seen in the touring industry.” To participate, Trafalgar clients enter their details at www.trafalgar.com/express 15 days before their tour’s scheduled departure. After entering the booking reference number and their last name, they can answer questions about their food preferences, emergency contact phone numbers and other practical matters. Upon completing the Express Check-In form, Trafalgar will e-mail clients an exclusive “Essentials Kit”, which offers information and advice travellers should know before departure, including tips on travel security and packing lists. |